FAQ AND GENERAL INFORMATION
Shipping
We use a number of carriers and shipping speed varies. Of course, the timing of the shipment can also impact delivery times, think weekends and holidays. In general, we expect delivery 1-5 business days after your item has shipped.
Please be aware that if your order contains multiple items, they may ship in multiple packages from different fulfillment centers. If this is the case, you should receive all tracking information as it becomes available.
If you're having any issues at all, please don't hesitate to contact us via email at customerservice@unitloot.com or through our contact page.
Returns
As a general rule, all sales are final and returns are not accepted.
However, let us know if there is an issue so we can see what we can do it help. Please inspect your order upon reception and contact us within 14-days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and do everything we can to make it right.
If you have any questions, please reach out to us via email at customerservice@unitloot.com.
Can I request a custom design?
Absolutely!
Don't see your unit listed?
Want a design customized for your specific squad, platoon, company, squadron, etc?
As Veterans ourselves, we'd be happy to create a new unit or custom design for you. Just reach out to us via email at customerservice@unitloot.com or through our contact page.
Do you offer discounts?
We sure do.
First, thank you for your service!
We've partnered with GovX to offer military and their families a discount on our products.
Visit our discounts page to learn more.
How long will my order take?
Most products are custom made once an order is placed, and production time varies. In general, your order should be out the door within 1-4 business days.
We use a number of carriers and shipping speed varies. Of course, the timing of the shipment can also impact delivery times, think weekends and holidays. In general, we expect delivery 1-5 business days after your item has shipped.
All-in from time of order, we anticipate 2-9 business days for you to receive your order.